運送政策

Shipping Policy

Effective Date: 3/31/2026

AetherLux partners with third-party production providers, including Printify and ElasticStage, to manufacture and fulfill made-to-order products. As a result, shipping timelines vary depending on the product and production location.

Please review the information below before placing your order.

1. Production Time

All products are made to order.

Production typically begins within 12–24 hours after your order is confirmed.

Estimated production times:

  • Print-on-demand apparel & merchandise (Printify): 2–7 business days

  • Vinyl records (ElasticStage): 5–14 business days depending on demand and production volume

Production times are estimates only and may vary during peak seasons or high-volume periods.

Orders cannot be canceled once production has started.

2. Shipping Time

Once production is complete, your order is transferred to a shipping carrier.

Estimated shipping times after production:

  • United States: 3–7 business days

  • International: 7–21 business days, depending on destination and customs processing

Shipping times are estimates and are not guaranteed.

AetherLux is not responsible for delays caused by:

  • Carrier issues

  • Weather conditions

  • Customs inspections

  • Incorrect shipping addresses provided by the customer

  • Global supply chain disruptions

3. Tracking Information

Once your order ships, you will receive a tracking number via email (if available through the carrier).

Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

4. International Orders

International customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

These fees are not included in the product price or shipping cost and are determined by your local government.

We are not responsible for delays due to customs processing.

5. Lost, Stolen, or Delayed Packages

If tracking shows “Delivered” but you did not receive your package:

  • Contact the shipping carrier first.

  • Verify the shipping address provided at checkout.

AetherLux is not responsible for lost or stolen packages marked as delivered by the carrier.

If your package appears lost in transit (no movement for an extended period), contact us within 14 days of the expected delivery date so we may initiate an inquiry with the fulfillment partner.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address:

  • The customer will be responsible for reshipping costs.

  • Refunds, if issued, may be subject to a 50% restocking fee per our Refund Policy.

7. Damaged Items During Shipping

If your item arrives damaged:

  • Contact us within 14 days of delivery.

  • Provide clear photos of the packaging and product.

  • Include your order number.

We will coordinate with our production partner to resolve verified shipping damage claims.

Do not return damaged items without prior authorization.

8. Separate Shipments

Because products may be manufactured at different facilities, items ordered together may arrive in separate shipments.

Supplier Fulfillment Notice

AetherLux fulfills orders through a network of Shopify Collective suppliers and third-party production partners.

Because of this:

• Items in your order may ship separately
• Multiple tracking numbers may be issued
• Delivery times may vary by supplier and product type

Each supplier operates independently with their own processing timelines, which may impact overall delivery speed.

Beauty & Personal Care Products

Certain suppliers provide cosmetics, skincare, and personal care products.

For safety and hygiene reasons:
• These items may be non-returnable unless defective
• Packaging and formulation may vary slightly by batch or supplier

Processing Transparency

Order tracking, fulfillment updates, and analytics may take up to 72 hours to fully reflect across systems.

International Duties & Taxes

Orders shipped to certain international destinations may be subject to local customs duties, import taxes, and fees upon delivery. These charges are determined by your country's customs authority and are the responsibility of the recipient. AetherLux™️ is not responsible for any additional charges incurred after shipment. We recommend checking with your local customs office for estimated fees before placing your order.

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EU Duties & VAT

Orders shipped to the European Union may be subject to import VAT and customs duties upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer unless VAT is collected at checkout. AetherLux does not pre-collect EU VAT at this time. Delivery timelines do not include potential customs clearance delays.